GlowSponge Japanese Spa Exfoliation

Our policy lasts 3 days. If 3 days have gone by since your delivery of goods, unfortunately we can’t offer you a refund or exchange.
 

To be eligible for a return, your item must be unused and in the same condition that you received it without any defect to its packaging. It must also be in the original packaging. If you received product with packaging defect, please raise request immediately for exchange.

It is required that you are not accepting damaged packages when received from courier company so that we can claim insurance on it. We won’t be able to claim for it if you have accepted the shipment and we will not be able to provide any return/refund or exchange.

It is also required and highly recommended for you to do an unboxing video while opening the package to make sure that product was not damaged due to courier company fault and we are able to easily fix it for you. If there is no proper unboxing video, your claim will be rejected.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Electronic products don’t carry warranty but can be replaced if received defective. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Color and model of products are sent based on availability.

To process return/replacement, please mail to hi@bigbang.sale for a self serve return portal link to lock in your request.

Since orders are processed immediately, they cannot be cancelled once order is placed. However, once the product is received, it can be opted under return policy.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, warehouse or courier company hub directly as it may result in lost of goods.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 3 days after delivery
 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or credit.

If you are approved, then your refund or credit will be processed within 5 working days.

Cod & online payments are refundable as a credit note. Courier and restocking charges of Rs.100 per 0.5kg volumetric weight applicable.
 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hi@bigbang.sale

Cancellations (if applicable)
Since orders are processed immediately, they cannot be cancelled however it can be opted under regular return policy. However, in certain cases where cancellation is done, a fee equivalent to marketing expenses, processing and courier expenses will be deducted in final payment.
 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items or items on deals cannot be refunded.
 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@bigbang.sale for return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 

Shipping

To return your product, you should mail at hi@bigbang.sale immediately to generate your return/replacement self-serve portal link.

You will be responsible for paying for your own shipping costs for returning your item if reverse pickup is not available at your pincode. All types of Shipping & Packaging costs are non-refundable. If you receive a refund or credit note, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.You should consider using a trackable shipping service or purchasing shipping insurance if we don’t have reverse pickup available at your pincode.